FREQUENTLY ASKED QUESTIONS

✨ General Questions✨

Do you ship worldwide?

Yes! Shipping is calculated at checkout, and we aim to have your order ready to ship within 48 hours.

Do you accept returns?

Because our products are spiritual and energetic in nature, we don’t accept returns or refunds. But if you’re unhappy with your order, email Luna@cardandcrystal.com and we’ll do our best to make it right.

Can I gift Card & Crystal products?

100%! Our pouches, journals, candles, and cards make amazing, meaningful gifts. Plus, everything comes in beautiful packaging ready to surprise someone special.

Safety first

Please keep products away from children and pets. A responsible adult should always be present to supervise when engaging with all Card & Crystal products.

Do you have gift cards?

100% yes. Sometimes people want to curate their own gift set and gift cards make awesome gifts. Contact us for more information!

✨ Crystals & Crystal Collections✨

How do I know which crystal pouch to choose?

Each collection is designed around a specific feeling or outcome — from confidence and love to focus, protection, or even hangover help. Pick the one that speaks to your mood or intention.

Are your crystals real?

100% yes. All our crystals are natural, authentic, and ethically sourced directly from trusted mines around the world ensuring they are 100% authentic, never fake, and responsibly obtained. We work only with partners who uphold fair practices and respect for the communities involved. Never fake, never filler.

How do I care for my crystals?

Keep them in a safe place, recharge in the sunlight or under a full moon, and gently wash with mild soap and water if needed.

Do the pouches come with instructions?

Yes! Each pouch comes with a luxe info card explaining the crystal properties, benefits, and how to use them.

Are crystals safe for kids and pets?

Crystals are safe to keep around the home but should never be put in mouths or used unsupervised. Please keep all crystals, candles, and small items away from young children and pets.

✨Affirmation Cards✨

What are affirmation cards?

They’re daily pick-me-ups and mindset shifters. Think of them as pocket-sized pep talks to help you reframe your thoughts and boost your confidence.

Which deck is right for me?

We’ve got a deck for every season of life — bold + badass when you need a power-up, simple + mindful when you want grounding, fun + inspiring for kids and teens, and even thoughtful decks for pregnancy. We’ve truly thought of everyone.

How do I use them?

Pull a card in the morning, keep one on your desk, or pair with your crystals or journal practice. Say the affirmation out loud, write it down, or just let it sit with you all day.

✨Crystal-infused Candles✨

What makes your candles different?

Each candle is hand made soya wax, infused with real crystals plus mood-lifting scents. They combine the glow of fragrance with the energy of crystals — a double boost for your vibes.

Can I keep the crystal inside the candle?

Absolutely! Once the candle burns down, carefully remove, clean, and keep the crystal. It’s yours to reuse however you like.

Are the candles safe to use?

Yes, but please always burn candles safely: keep them away from children, pets, and flammable items, and never leave them unattended.

✨Guided Journals✨

I never know what to write in a journal. Will this help?

Totally. Our guided journals are filled with prompts to spark reflection, clarity, and confidence. They take away the “blank page” pressure so you can just start writing.

What’s the difference between your journals?

Our Badass Journal is bold, empowering, and unapologetic, while the Thoughts Journal is more reflective and calming. Both are designed to guide you — it just depends what you’re in the mood for. In addition these are guided journals with prompts. So if you do not know what to write… we are here to help and guide you.

Card and Crystal
Card and Crystal

Our Quality & Ethical Promise

At Card & Crystal, quality and ethics aren’t just buzzwords — they’re the heart of everything we do. Every crystal, candle, journal, and card is thoughtfully designed and sourced with care.

✨ Still got questions? Drop us a note at hello@cardandcrystal.com — we’d love to hear from you.
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